Jay from PA

Jay from PA · May 28, 2020

I love my 19 Defender xmr max but not having much luck with it. Got it stuck in a mud hole the first month, and broke the front driver side axle. The shop did a fantastic job fixing it. They picked it up at camp fixed the axle, did a full service, and delivered back to camp for the next weekend. It sat parked all winter not to be rode again until camp reopened. It shit the bed on the trails the first ride. Speedo’s jumping around, it sputters and the speedo would stay at zero while moving with the odometer not registering. I delivered back to the dealer on Memorial Day suggested by the salesman because service was off for the holiday. Called first thing Tue. Morning to let the service tech. Know what the issues were when he informed me that they were back logged and wouldn’t be able to touch it till July. I have a 5 year warranty that I purchased that doesn’t mean squat, because I willing to fix it myself at this point. Any suggestions would be greatly appreciated...

Andystoy19 · May 28, 2020

Andystoy19 · May 28, 2020

Sorry to hear that you had problems when you got stuck but you also said they fixed it for you. That was last fall and this week you have another problem that you are unhappy with because you can't get service because of a back log at the same dealer.

The problems you describe will likely require the dealer to run BUDS to diagnose whether you have an ignition problem, ECM, spark plug, injector problem or possibly water in the fuel (ethanol is known for attracting moisture) from sitting since last fall. Your 5 year warranty dosen't guarantee you a spot at the front of the line so unless you can find a dealer with a shorter lineup or provide you with a loaner, I am afraid it is what it is!

Hkb82 · May 29, 2020

I agree with Andy BUDS may be needed. It sure sucks but it also sucks for all the others that have toys sitting in the shop. I always recommend to people buying from a dealer with a good reputation rather then being brand specific. When I’m buying if the shop seems a little like I’m just a number then I usually won’t buy from then. Usually cause I like to wrench. If it’s a good shop they will be busy busy during the time you need them. Things don’t break in the off season.
Sounds like they are trying pretty hard. picking up and delivering into your camp was nice of em for a broken axle in a mud hole.
Warranty issues can be a bit of a b though. Some times it’s outa the dealers hands. Hope they fix it for you or you can find the issue yourself. I’d probably be checking all my harnesses and connections over a cold one. Could be as simple as loose harness Sure sounds like it could be electrical or fuel to me. Did it go into limp mode? I’d also dump all fuel including lines and inspect filter. Yes it sucks being under warranty and having to fix but if it gets you on the trails then have at it.

Jay from PA · May 29, 2020

Thanks Hk, I did all the checks that I could in the grass. I pulled the speed sensor and cleaned it, checked all the harness connections on the driveline and was even going to buy a new speed sensor to try that. I wasn’t knocking the dealership, I just needed a direction to point at. I do believe it’s a common problem that everyone here will experience at some point. Hopefully this will help someone down the road. No troubles on the display but runs limp but not in limp mode with the speedo jumping around is going to be a common question in the future. I just spanked mine a little harder than most. So I have no complaints about breakage. And, the good news is, the salesman that I know at the dealership is going to hook it up tomorrow. I may get that answer sooner than I expected.

A hunt 2 remember · Jun 1, 2020

Well Jay from PA, I'm here to say.... WELCOME!!

As for the electrical??? GOOD LUCK!!! As for the fuel?? While Ethanol attracts water... Methanol/Alcohol will evaporate it from the fuel... common problem in swampers I would think... You can usually get some in small amounts from your local hobby store. RC fuel. Won't hurt to add heck... a cup to a tank and shake up the tank (a ride around) and if it was water..... gone in no time... better yet would be find a dirt tracker and get some 100% Methanol. Bought many race cars for a deal after somebody pressure washed a rig to sell.... the rig stumbles..... we buy for a deal.... then add Methanol to the tank and win the show..... DOH!!

But to combat that.... buy CLEAR FUEL.... Not super easy to find... and not cheap... but will save the headaches on your rig as well as your gas powered lawn tools

Andystoy19 · Jun 1, 2020

Have you had your "buds scan" yet, if so did it bring up any codes? How about the Speedo acting erratically?

Andystoy19 · Jun 3, 2020

Good to hear that you have the problem resolved and are back up and running, not sure why your update didn't appear in this thread?

Jay from PA · Jun 4, 2020

Thanks Andy, I’m not sure I posted the message in the right thread. I’m new to this forum stuff. I just hope this intel helps someone else in a similar situation.

Coachgun · Jun 6, 2020

Welcome Jay from PA! Looks like you were in some heavy soup! Glad to hear you're back up and running!

CG

Jay from PA · Jun 8, 2020

Thanks CG. Everything seems to working just fine. However I won’t be trying that hole again. The mid was over my lap in the middle, and the ramp out was more of a wall that stopped me dead. Sad to say that it took a ranger north star tied to a ranger crew while I winched a tree to get out.